Return and exchange
1 Carefully pack the goods in the original package in the kit (the goods sold in the kit must be returned in the kits).
2 Attach a copy of the check, specify the refund method (postal transfer or bank transfer).
3 Return address:
"Nova Poshta"
Drohobych, department №3
Bocharov Igor
+38 099 191 91 01
"Nova Poshta"
Drohobych, department №3
Bocharov Igor
+38 099 191 91 01
4 After sending the parcel, let us know by sending an email to info.graceshop@gmail.com
or in another way convenient for you.
or in another way convenient for you.
Reasons for returning and exchanging goods
The Customer has the right to return the Goods (Goods may be returned if it has not been used, its consumer properties, factory labels and appearance, ready for sale) without giving a reason within 14 (fourteen) calendar days from the actual delivery of goods from the Seller or people representing the Seller.
To return the goods, you must submit a document confirming the fact and conditions of its purchase, and agree with the Seller the details of the return.
To return the goods, you must submit a document confirming the fact and conditions of its purchase, and agree with the Seller the details of the return.
Return of goods in case of defects related to non-compliance with the terms of the Order, occurred through the fault of the Seller:
If you have received the Goods with partial non-compliance or violation of the terms of the Order due to the fault of the Seller regarding the range, completeness, quantity of the Goods, you have the right to notify the Seller (no later than seven calendar days after receipt of the order).
You also have the right to refuse to take the goods and demand a refund. In this case, the goods must be returned to the Seller with the preservation of the original appearance of the sale, consumer properties, seals, factory labels.
To return the goods you need to submit a document confirming the fact and conditions of its purchase, and fill out an application for the return of goods.
If you have received the Goods with partial non-compliance or violation of the terms of the Order due to the fault of the Seller regarding the range, completeness, quantity of the Goods, you have the right to notify the Seller (no later than seven calendar days after receipt of the order).
You also have the right to refuse to take the goods and demand a refund. In this case, the goods must be returned to the Seller with the preservation of the original appearance of the sale, consumer properties, seals, factory labels.
To return the goods you need to submit a document confirming the fact and conditions of its purchase, and fill out an application for the return of goods.
You can read the full version of the Consumer Rights Act and get professional advice at the following link: